Christmas Tree World FAQ

Frequently Asked Questions

Thanks for coming to Christmas Tree World - we hope you'll find the answer to any questions you might have about our trees in this section, but
if there is anything else you need to find out then please call us on 01257 478 648 or email us at info@christmastreeworld.co.uk. 

Images/Pictures

Q: Does the tree really look like the picture?

A: Yes it does. The images used are direct from the manufacturers of the original trees. In some cases the picture is of a 7ft tree, if this is the
case, it is stated on the product page.

Customer Services

Q: What is your customer services telephone number?

A: 01257 478648

Q: What time does your customer services helpline open?

A: 9.00am to 5pm Monday to Saturday (Sunday 10am 4.30pm)

Q: How do I contact you outside your helpline hours?

A: If you can not get to a telephone during these hours or are having difficulty contacting us by telephone then please email us on
 info@christmastreeworld.co.uk Your email will be answered as soon as possible.

Price Negotiation

Q: Would you accept offers on any of your items?

A: Our products are already very competitively priced and we have multi buy discounts on each product page

Q: Do you offer trade discounts?

A: Yes - trade discounts may be available on high quantity purchases. Contact us for more details.

Artificial Christmas Trees /  Dimensions / Product Specifications

Q: I like this artificial Christmas tree but I need it in a different size. Have you got it in this size?

A: We only have the sizes listed on the website

Q: What is the diameter / widest part at the bottom of this artificial christmas tree?

A: The diameter of each artificial Christmas tree is listed in it's product description page. For a full detailed specification of ALL the trees
please have a look at our Product Specifications Sheet. This allows you to compare ALL aspects of ALL the trees much more efficiently.

Q: How do I assemble the artificial Christmas tree? Is it hard to put up / fit together? What is the centre pole like? How many parts does
it come in?

A: The trees are very easy to assemble. The full assembly instructions are delivered in the box. 

LED Blossom Trees

Q: Can I replace the bulbs on the LED Blossom Trees:-

A: No the bulbs are not replaceable, but will last for many years with normal usage

Fibre Optic Trees

Q: do your Fibre Optic Trees make a noise:

A: All our Fibre Optic Trees are silent.

Lights 

Q: Are your lights indoor or outdoor

A: Most LED lights are suitable for both indoor & outdoor use but the exact usage is specified on the product pages.

 Payment

Q: What methods of payment do you accept?

A: We accept Paypal & Credit Cards on line. Please Contact Us by phone if you would like to pay by card over the phone, we will also accept
Cheques and Bank transfers.

Postage & Surcharges

All orders to UK Mainland (excludes Highlands) over £30 are free, All orders to the island of Ireland over £50 are free. 

Q: Can you do any better on the postage?

A: No, sorry we can not. Our postage cost covers the cost of our courier and the time and effort we spend in ensuring all our items are delivered
fast & safe. unfortunately we can not give any discount on the cost of p&p.

Q: Which couriers / delivery service do you use?

A: Couriers we use:

  • Royal Mail
  • Parcelforce 24
  • Interlink
  • TNT
 

Q: How quickly will my tree be dispatched?

We endeavour to get orders out the day after they are received, however during busy periods, we my take 48 hours to process orders. All our
 couriers are 24hr services. 

Q: Are your postage cost the same for all over UK? Do you have any surcharges?

A: There is a surcharge for posting to The Highlands, Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly and Ireland. You can
get a quote on line when your purchases have been selected

Q: Do you ship international?

A: Yes get a surcharge quote on line at the time of purchase.

Q: Will I need to be at home when they deliver?

A: Yes for all larger items. All our couriers require a signature on delivery - please make sure there is someone at home  to sign for the parcel.
If there is no one at home, they will leave it at a neighbours house and post you a card to let you know.

Q: Can I collect this item from your premises?

A: Yes, please contact us to arrange a suitable time for collection.

Returns & Refunds

Q: What if I do not like the tree? Can I return it?

A: Buy with confidence as ChristmasTreeWorld offer a 7 day no quibble money back guarantee. If you do not like your tree or are not happy
with it for any reason then we will arrange a collection to bring it back and issue a full refund as soon as the tree comes back. We charge
a £15 fee to cover the couriers cost of collection.

All items need to be returned unused in the original packaging. Please email us via eBay mail or on info@christmastreeworld.co.uk and we
will get in touch regarding the return process.

With a 7 day no quibble money back guarantee you can enjoy a wonderful, magical Christmas with Regal Christmas Trees.

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