To create a return request please click here to visit our Self-service Returns Portal


We know how important Christmas is to our customers, that’s why we’ve made our returns process as simple as possible so you can enjoy a stress-free Xmas.

If you’re unsatisfied with your order for any reason, we will make sure you receive the replacement, exchange or refund you require. Just let us know what you would like to do within 14 days from the date you received your order by logging the request in our Self-service Returns Portal.

If the item is in full working condition but you would like to return it, you can request a return within the 14 days of receiving your item. You then have a further 14 days within which to return the parcel to us.

Customers have the option of either returning the item themselves or, more popularly, arranging collection with one of our couriers. Collection fee is £15 for one parcel/box or £10 per parcel/box for orders with multiple shipments. Just speak with one of our helpful customer service team who will be more than happy to help with arranging your collection.

If on the rare occasion there is a fault with your item, our customer service team will also be able to assist in providing you with a replacement part or replacement item.  

Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy, please email [email protected].

To learn more about our returns, please select the box that applies to you based on the duration since delivery and the condition of the goods.

The following applies to all returns:

1. When returning goods yourself, all goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend a tracked delivery service by a courier of your choice, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Should you request us to arrange the collection with one of our couriers, once the items have been collected by the courier the goods in transit will be our responsibility. Please note for this collection service on goods that are not faulty there is a £15 collection charge or £10 per box for multiple box consignments. This applies only to Mainland UK.
3. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items etc for that product).
4. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
5. All goods must be received within 14 working days of the return being accepted.
6. Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 14 days; return shipping is to be paid by the customer.

  • For the return of faulty goods, unless mutually agreed otherwise, we will arrange the collection with one of our couriers and the cost will be borne by us.
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