CUSTOMER SERVICE

Live Chat Opening hours: - Open 7 days a week 9am - 8pm

Telephone: Open Monday - Friday  9am - 5pm

Need some help?  For product support, issues or questions regarding your purchase the fastest way to contact us is via our Live Chat feature.  Simply click on the blue and white "Live Chat" icon in the lower right of the screen and you will be connected to one of our agents instantly.  Outside of the office hours, our ai assistance "elf bot" will do their best to handle your enquiry.

If you need help with tree assembly, why not take a look at our troubleshooting videos?  You can also download user instruction manuals from helpdesk.christmastreeworld.co.uk

For anything else:

[email protected]

SALES ENQUIRY

Have a question?  The fastest way to contact us is via our Live Chat feature.  Simply click on the blue and white "Live Chat" icon in the lower right of the screen and you will be connected to one of our agents instantly.

You can also reach us via email. For sales enquiries:

[email protected]

01257 754795

REQUEST A CALLBACK

Callback service available 9am - 8pm

If you have an urgent issue and are unable to get through due to high call volumes, we encourage you to request a callback. To do so, please follow the instructions shown in the images below:

Select the option for troubleshooting.

Choose “I’ve tried the above, I need somebody to call me.”

Leave a brief description of your issue along with your phone number.

Our customer service representatives will contact you as soon as possible.

Thank you for your understanding.