Guarantee Information

We only use the best materials to make our artificial Christmas trees and decorations, which means you'll get the same stunning good looks from your purchase year after year!

In fact, we're so confident in the quality of our product range, we offer a full, 10-year guarantee on all our artificial Xmas trees (excludes fibre optic and blossom trees). This means, should any part of your tree fail due to a manufacturer fault, within the first 10 years of purchase, we'll replace the faulty part free of charge. This does not include wear and tear or damage caused by incorrect storage.

We also provide a 1-year guarantee on all our electrical products. This includes our Christmas lights, LED blossom trees and fibre optic trees as well as the lights used on our pre-lit trees. So if you spot any fault with your electrical products, just let us know and we will replace the part within the first year of your purchase. This does not include damage caused by mishandling, using a product for an unintended use, or incorrect storage whilst in your possession.

If there are any issues outside of the warranty period, please get in touch with one of our customer service team who will be more than happy to advise you.